Healthcare is a service industry and the people coming to us are quite differnt from the customers of other industries. In healthcare the patient comes when he or she is not able to understand their problems and they visit us in great trust. We must be compassionate to their needs and show empathy for their problems. Dexterous handling of the patients is an integral part of any good healthcare organization. We provide soft skills training to all the employees of the organization so that they can perform their duties in a better way.
The sales team at the hospital is geared to go to the referring doctors and get patients from them. However when you talk to the sales team they are mostly not aware of the USP of their hospital and the comparison with the competition. They are also not trained in the various diseases and their treatments. They represent the hospital and the doctors and therefore should be fully knowledgable about these things. We provide sales training to turn them into sharp shooters of healthcare.
The operations team should be fully trained on the usage of the HIS. The turn around time for each activity should be monitored and efforts made to reduce it. An efficient front office executive creates great impression on the patient. The operations team should be knowledgeable about the various ailments, diseases and the treatments being offered by the hospital. They should be able to handle difficult patients and challenging situations. We provide comprehensive training to the operations team in all these areas.
Most of the hospitals either don't invest in hospital information / management system or go overboard. The fact is that we have not seen many hospitals effectively using the hospital information system or HIS. Our team has vast experience in not only training the staff in HIS but also planning and choosing the best modules as per hospital requirement. We ensure that most of the modules that have been taken by the hospital are relevant and are being utilized. We also advise the management as to how they can best utilize the Management Reports to analyze the business.
With IRDA making it compulsary for the hospitals to have NABH accreditation for remaining on panel for cashless services, atleast Pre Entry Level, hospitals have been running helter skelter for the same. However, we are always surprised that NABH has been looked as a huge task and the certificate as just a piece of paper framed and put on hospital walls. Most of the times we hear the management complaining about the increase in cost due to NABH and the reason is not implement rather it is just an eye wash what is done to get the pre entry accreditation.
When our team gets on with NABH accreditation then the training that is imparted to staff is on ground. The first task that we do is to put it very clearly that NABH is nothing but the documentation of what you are doing day in and day out. This certainly helps ease out nerves and makes the staff more acceptable towards the NABH guidelines. We strongly believe that if NABH is implemented in a proper way then it can add to the bottom line of the hospital.
The core team at Indian Health Consultants have more than 50 years of experience in Healthcare Consultancy and Hospital Marketing. We offer complete range of services for hospitals. We as a team start working with the hospital from the time of conceptualization and have competence to take it to break even. We work as the part of team while doing equipment planning, service planning and even negotiating the best deals with the medical equipment vendors like GE, Philips, Siemens etc.
Apart from the project and operations management for hospitals, our another core area of expertise includes branding, marketing communication and online marketing. This forms the part of complete hospital management from creating the brand, leveraging it, generating the revenue and managing the cost to make the venture profitable.
Indian Health Consultants
Vardhman Hospital is one of the most advanced ortho-gynae hospital in North India built at a cost of approximately 100 Cr. The hospital houses cutting edge technology including Robot for knee replacement”.
India is one of the most sought after countries for international tourism. This video shows the high standard of international patient care services provided by our team and the feedbacks from the patient.