Most important role in a hospital's success is played by the operations team which should be led by a person who is thorough in the healthcare knowledge. Indian Health Consultants Gurgaon assists the hospital owner in building the operations team which includes Front Office Manager, Patient Care Executives and Doctor Co-ordinators. The biggest failure in any hospital is lack of knowledge and training amongst the operations team about the healthcare industry. We believe that the maximum loss in a hospital happens from the front desk. This is where expertise of Indian Health Consultants as one of the most experienced and top healthcare consultants come into play. We provide extensive ongroud training to the staff so that every employee at the front desk is competent enough to handle and generate revenues.
Tariff list is another critical area which is mostly neglected. Most of the hospitals would get the tariff list from another hospital and make a copy of it with minor changes. The hospital tariff should be carefully created depending on the market. Packages should be made in such a manner that the doctor payment is equitable and not excessive. The hospital has to protect its margins in these packages whether for cash patients or for panel patients.
We adopt a very scientific way while creating a traiff list for the hospital. The plan is based on extensive competition analysis and positioning of the hospital. Traiff list has to be created for not only hospital purpose but also for the insurance empanelment purpose which requires a specific format and certian rules to be followed. Our team at Indian Health Consultants have vast experience in doing so.
This is one of the most important task for any hospital. The insurance companies and the TPA's are constantly pushing the rates down. A proper presentation has to be made to the insurance companies about the services, facilities and the doctors available at the hospital. Customer pull has to be created before approaching the insurance companies for empanelment otherwise good rates cannot be negotiated. We offer all these services to our clients. The emapnelment process for the hospitals with insurance companies has become tedious with larger number of hospitals already on panel of these insurance companies. Startegic implementation of the empanelment process is what Indian Health Consultants follow and provide.
Hospital which have installed Hospital Information System are also not using even 15% of the capabilities of this software. The HIS should be carefully selected in terms of Management Information Reports and the Marketing and Operations team should be able to make sense out of these reports. We help the hospital in selecting the right HIS and then provide training to the personnel to make maximum use of the software. When selecting a good HIS system it is very important to understand what is needed as per the service profile. Hospital management needs to understand that HIS is not just a billing software but a tool that can give you the complete analysis of the business on your laptop.
We have always believed that the biggest patient revenue loss that happens is from the front office. There are two reasons, one we are two occupied into getting the patient through various sources from outside the hospital and second the staff at front office is not trained as well as educated enough to answer all the queries of the patient who has simply walked into the hospital. We have strong trust in training and empowering the front office or patient care service staff so that they can also contribute to the hospital's top and bottom line by ensuring that any patient that walks to them goes back happy.
This can only be done if the staff is trained extensively and starts empathizing with the patient. The training has to be imparted in a way that most of the query that a patient puts across does not sound alien to them. Once they are able to attend to all the queries of the patients they will have more chances of patient conversion and patient coming back for further services to the hospital.
The core team at Indian Health Consultants have more than 50 years of experience in Healthcare Consultancy and Hospital Marketing. We offer complete range of services for hospitals. We as a team start working with the hospital from the time of conceptualization and have competence to take it to break even. We work as the part of team while doing equipment planning, service planning and even negotiating the best deals with the medical equipment vendors like GE, Philips, Siemens etc.
Apart from the project and operations management for hospitals, our another core area of expertise includes branding, marketing communication and online marketing. This forms the part of complete hospital management from creating the brand, leveraging it, generating the revenue and managing the cost to make the venture profitable.
Indian Health Consultants
Vardhman Hospital is one of the most advanced ortho-gynae hospital in North India built at a cost of approximately 100 Cr. The hospital houses cutting edge technology including Robot for knee replacement”.
India is one of the most sought after countries for international tourism. This video shows the high standard of international patient care services provided by our team and the feedbacks from the patient.