The sales team at the hospital is geared to go to the referring doctors and get patients from them. However when you talk to the sales team they are mostly not aware of the USP of their hospital and the comparison with the competition. They are also not trained in the various diseases and their treatments. They represent the hospital and the doctors and therefore should be fully knowledgable about these things. We provide sales training to turn them into sharp shooters of healthcare.
The operations team should be fully trained on the usage of the HIS. The turn around time for each activity should be monitored and efforts made to reduce it. An efficient front office executive creates great impression on the patient. The operations team should be knowledgeable about the various ailments, diseases and the treatments being offered by the hospital. They should be able to handle difficult patients and challenging situations. We provide comprehensive training to the operations team in all these areas.
Healthcare is a service industry and the people coming to us are quite differnt from the customers of other industries. In healthcare the patient comes when he or she is not able to understand their problems and they visit us in great trust. We must be compassionate to their needs and show empathy for their problems. Dexterous handling of the patients is an integral part of any good healthcare organization. We provide soft skills training to all the employees of the organization so that they can perform their duties in a better way.